Accidents happen — even to the most careful drivers. If you’re involved in a non-fault accident while using a private hire vehicle, here’s what you need to do:
1. Stay Safe: First, check everyone is safe. Then take clear photos of both vehicles, including registration plates and any damage.
2. Report the Incident: Notify the police (if required) and your insurance provider immediately. Be honest and accurate.
3. Notify Your Rental Provider: Inform SJ Rentals right away. Depending on the damage and your contract, we may be able to assist with temporary replacement options.
4. Claim with the At-Fault Party’s Insurer: You may be eligible for a credit hire vehicle — meaning you’ll get a replacement while your claim is ongoing.
5. Keep Records: Maintain notes, receipts, and repair updates. This is critical if there’s a dispute or delay in the claim.
We understand how downtime impacts income. That’s why SJ Rentals works with insurance-friendly terms and partners to keep you moving.